Call Center Agent ( Non Voice Chat Support ) Alorica Centris

To assist customers with queries via Emails/Chats and deal with multiple customers at the same time.
Follow communication scripts when handling different topics.
Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives.
Non-voice chat support jobs involve responding to customer inquiries through email or chat.
These jobs may also involve troubleshooting technical issues.
Responsibilities

Answering questions: Respond to customer questions in a timely and efficient manner

Identifying needs: Ask questions to understand the customer's needs and clarify information
Researching issues: Investigate issues and find solutions or alternatives
Providing instructions: Use clear and concise language to provide instructions to customers
Raising tickets: Create tickets for issues that require additional technical assistance
Following scripts: Use communication scripts to handle different topics
Processing tasks: Complete tasks accurately and effectively to meet quality and production standards

Skills Good communication skills, Ability to troubleshoot technical issues, Ability to work quickly and efficiently, Ability to multitask, and Ability to work from home.
QUALIFICATIONS:
HIGH SCHOOL GRADUATE ( OLD CURRICULUM )
SENIOR HIGH SCHOOL GRADUATE
COLLEGE UNDERGRADUATE ( ANY COURSE )
COLLEGE GRADUATE ( ANY COURSE )
WITH OR WITHOUT CALL CENTER EXPERIENCE
AVERAGE TO GOOD COMMUNICATION SKILLS
WITH LAPTOP OR DESKTOP ( FOR VIRTUAL PROCESS )