Call Center Agent

Job Title: Call Center Agent - Medical Allied Location: Iloilo City Job Type: Full timePosition Overview: As a Call Center Agent for a medical account, you will be responsible for handling inbound and outbound calls related to medical services. This role requires excellent communication skills, a strong understanding of medical terminology, and the ability to handle sensitive information with confidentiality and professionalism.Key Responsibilities: Customer Support: Answer incoming calls from patients, healthcare providers, and insurance companies, addressing inquiries related to medical services, appointments, billing, and claims.Team Collaboration: Work collaboratively with other team members and departments to enhance overall service quality and address any operational challenges.Qualifications: Education: Graduate of Any medical Courses ( Physical Therapy, Radiologic Technology, Nursing, Nutrition & Dietetics, Medical Technology, Pharmacy, Biology, Psychology, etc )No Work and BPO Experience RequiredAble to understand medical terminologies / AssessmentGood verbal & written communication skillsDemonstrate effective critical thinking and decision-making skillsGood time management skillsAbility to function independentlyKnowledgeable in MS Office and internet browsingAmenable to report Onsite ( Iloilo City )Benefits:Up to 22,000 basic1k flex fund allowanceHMO first day of training