Call Center Agent/Customer Service Representative

Answers phone calls and provides important information/ assistance to clients.
- Checks mail, fax and internet mail to provide customer assistance.
- Manages computer/on-line guidelines for the purpose of responding to customer queries..
- Communicates with customer on the phone or using written correspondence to take care of concerns.
- Resolves customer issues on the first call/contact whenever possible without having to transfer caller.
- Follows escalation procedures as needed.
- Completes, processes and maintains applicable paperwork and records.
- Realizing the customers' requirements as a result of effective listening and questioning skills
- Dealing Transacting with all calls politely,, courteously, professionally & assertively
- Matching customers' wishes to Clients' solutions and services
- Using negotiation and influencing experience to overcome objections and get the customers' buy-in

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: Up to Php30,000.00 per month

**Benefits**:

- Company Christmas gift
- Company events
- Gym membership
- Health insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
- Transportation service provided

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift

Supplemental pay types:

- 13th month salary
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Taguig: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Senior High School (preferred)