Job Description: Customer Service Representative - Bacolod TASQ Staffing Solutions is currently seeking English-speaking individuals to join their team as customer service representatives at their Bacolod location. In addition to the salary, employees will receive a comprehensive benefits package, including the following: Day 1 Health Maintenance Organization (HMO) coverage Meal and transportation allowance Rice subsidy Clothing allowance 24/7 teleconsultation services Free psychologist consultations In-house and online pharmacy services Scholarship program Retirement fund Free meals and medicine through the company's reward card Loyalty incentives Accidental and life insurance Free shuttle service To be considered for this position, applicants must meet the following requirements: Be at least 18 years old Have a high school diploma or have completed senior high school Preferably have some college experience Prior call center experience is not mandatory, but applicants who have completed Alternative Learning System (ALS) should have at least 6 months of Business Process Outsourcing (BPO) experience Candidates must be willing to work on-site during the graveyard shift and on a rotating schedule that includes weekends and holidays. As a customer service representative, your main responsibility will be to assist customers by addressing their needs and concerns and providing appropriate solutions. This will involve following company and client policies and processes, understanding customer requirements, clarifying information, and delivering accurate solutions. Building a good relationship with customers and going the extra mile to engage them will be crucial. Proper documentation and maintaining productivity levels will also be part of your duties. There may be opportunities for sales activities, and meeting specific targets will be expected. Please note that this is a full-time position. Qualified candidates can expect to receive interview invitations within 24-72 business hours. If a call is missed, follow-up text messages and emails will be sent. Interviews can be arranged through Zoom, Skype, WhatsApp, or Teams upon request.