CAGE CASHIER
Role Summary:
The Cage Cashier is primarily responsible for providing personal, prompt and accurate service relating to monetary and financial transactions in a secure environment known as the Cage which encompasses three distinct areas being:
Chip Bank, Front Window and Main/Cheque Bank.
Responsibilities:
Generic to all Cage functions:
To ensure the provision of professional and timely service to our customers, maintaining a current
Knowledge of the Nustar complex and facilities.
To ensure all duties are performed in strict compliance with relevant policies and procedures i.e.
Philippine Government (PAGCOR) regulations, Internal Control Statement (ICS) Policies and Procedures etc.
Consistently seek to develop a trusting relationship and working rapport with team members and ensure a positive approach to work, whilst assisting with the training of new and existing staff.
Chip Bank Duties:
Assume responsibility for an assigned inventory of gaming chips for a specific shift, performing all transactions in an accurate and timely manner, including communicating ?shift hand-over? issues and complete a shift-end balance.
Transactions include but are not limited to:
Verification of chip validity
Table Fills and Credits
Chip transfers
Chip rotation
Associated administrative duties.
Liaise with Cage Management regarding ordering and destruction of gaming chips.
Front Window duties:
Assume responsibility for an assigned inventory of cash and / or cash equivalent for a specific shift, performing all transactions in an accurate and timely manner, including verification of assigned inventory and
shift-end balance.Using Nustar operating system to perform various transactions and services.
Replenish assigned inventory as determined by business demands, ensuring mínimal disruption to customer service.
Perform financial / monetary for our customers including but not limited to EFTPOS and credit card processing, exchange of gaming chips, foreign currency and cashless gaming redemption.
Main / Cheque Bank duties:
Assume responsibility for an assigned inventory of cash / cash equivalents and documents for a specific shift, performing all transactions in an accurate and timely manner, including verification of assigned inventory and shift-end balance.
Perform financial / monetary transactions for our customers including but not limited to, preparation of banking ? cash, cheques, credit card, verification of cashless gaming and foreign currency etc.
Maintain accurate records pertaining to the various accounts held by our customers.
Liaise with Count Team management relating to the ?buys? of various ?drops?. (Gaming and Non-Gaming revenue.)
Prepare and disseminate daily reports as required for financial reporting purposes.
Key Result Areas:
Consistency in the delivery of established service standards
Constructive relationships are built with customers and team members.
Accurate demonstration of product knowledge
Strict adherence to (PAGCOR) regulations and Internal Control Statement policies and procedures etc.
Transactions performed in a timely manner.
Attention to detail
Qualifications:
Experience:
Preferably with previous customer service and /or cash handling experience in gaming or banking industry. Eager / reliable / willing to learn new tasks.
Education:
Preferably with secondary education, but not required.
