Business Transformation Senior Manager

Responsibilities:  Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience, and employee input in a project environmentBuild and deliver Operational/Delivery Excellence training and coach on business excellence principles  Assist organization in the creation, monitoring, measurement and analysis of standardized processes  Support the development and implementation of a formal management review of Key Performance/Operating results, and train and coach all functional areas on measurement principles  Provide support/input to weekly and/or monthly Key Performance Indicator (KPI) reports and review meetings  Facilitate and/or participate in cross functional Process Improvement Initiatives and root cause analysis  Implement strategic quality direction into operational guidelines and practices and support ongoing expansion of the quality culture across the organization  Provide support to develop support assets, e.g., tracking tool for operational excellence success stories, tracking of root cause/lessons learned from actual delivery experiences, etc.  Communicate to key management stakeholders on salient quality issues and business opportunities  OTHERS: Project Shift Schedule: Mid Shift Project Rest Day: Weekends Off Project/Team Location: Taguig Uptown Bonifacio Tower 3 SKILL AND QUALIFICATIONS:  Local Preferred - Open to Non-Local  Black Belt Trained or Certified with relevant experience in AI and RPA  15+ years of overall experience in Business Excellence under BPO or Shared Services industry  At least 10 years of experience in leadership position