Business Transformation Senior Manager

- Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience, and employee input in a project environment
- Build and deliver Operational/Delivery Excellence training and coach on business excellence principles
- Assist organization in the creation, monitoring, measurement and analysis of standardized processes
- Support the development and implementation of a formal management review of Key Performance/Operating results, and train and coach all functional areas on measurement principles
- Provide support/input to weekly and/or monthly Key Performance Indicator (KPI) reports and review meetings
- Facilitate and/or participate in cross functional Process Improvement Initiatives and root cause analysis
- Implement strategic quality direction into operational guidelines and practices and support ongoing expansion of the quality culture across the organization
- Provide support to develop support assets, e.g., tracking tool for operational excellence success stories, tracking of root cause/lessons learned from actual delivery experiences, etc.
- Communicate to key management stakeholders on salient quality issues and business opportunities

SKILL AND QUALIFICATIONS:
- Local Preferred - Open to Non-Local
- Black Belt Trained or Certified with relevant experience in AI and RPA
- 15+ years of overall experience in Business Excellence under BPO or Shared Services industry
- At least 10 years of experience in leadership position