**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders?
You've come to the right place.
We're looking for ambitious people who share our values and want to make every day better for people around the world.
If this sounds like you, and the career below sounds exciting, we'd like to hear from you.
_**
**Working Arrangement**
Hybrid
**The Opportunity**
The customer is the focus of everything we do, and millions of end users rely on our products daily.
We believe in the value of empowering our employees with the resources they need to succeed and for the future of our business, which is why we need you.
**What motivates you?
**
- You obsess about customers, listen, engage and act for their benefit
- You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes -You thrive in teams, and enjoy getting things done together
- You take ownership and build solutions, focusing on what matters
- You do what is right, work with integrity and speak up
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.
**We are looking for someone with**:
- College or University graduate of any of course
- Fresh graduates are open to apply
- Ability to clearly understand and act on presented problem statement; to comprehend, capture as well as interpret basic customer information
- Minimum keyboarding skills of at least 30 words per minute with accuracy of 95%
- Continuously proactive in identifying improvements
- Team player as well as ability to work independently in a changing environment
- HYBRID Work Arrangement - amenability and readiness to work onsite and from home anytime (dependent on business needs AND/OR current external environment/situation).
**Nice to Haves**:
- Excellent verbal and written communication skills
- Ability to proactively respond to situations or banking requests
- Ability to multitask in the given standard handling time
- Ability to understand simple financial process or principles
- Ability to fully grasp financial terminologies and transactions
- Able to follow product and process protocol
- Able to determine the proper follow up questions for a specific transaction
**On the job you will**:
- Support onboarding/ underwriting of new cases and set-up and compensation of financial advisors.
- Ensure that all work-items are completed within the specified turn-around-time
- Strong emphasis on quality with continuously meeting time sensitive deadlines
- Work in a team-based environment with shared goals
- Assesses the pricing the client has agreed to base on the expected versus the actual plan specifications.
Determines on whether a new documentation is required by the client due to pricing changes
- Identifies compliance issues and recommends options for resolution and/or escalate when necessary to management or other members of customer base
- Builds and maintains solid relationships with all members of customer base by responding effectively to questions to internal and external parties.
Alerting issues and problems, keeping all informed and up-to-date on progress of new case submission, following-up on outstanding items, discrepancies and significant issues while maintaining multiple communication tools
**Our commitment to you**
- Our mission; to be a part of making Decisions Easier and Lives Better
- A leadership team dedicated to your growth and success
- A bold ambition and set of goals to be a leader in driving transformation in our industry
- Our best.
Every day.
**About John Hancock and Manulife**
**Manulife is an Equal Opportunity Employer