Provide business consulting and product expertise to customers enabling comprehensive solution to be delivered to the marketDeliver best business practices in retail operations by assisting in business process review during scoping phaseWork with the Implementation team to ensure that the process, people, organization structure, and technology are well integratedProvide product demonstration to prospective customer and show the value of solution, ensure that the products being offered can be tailored to meet the customers' requirementsDetermine the scope of the implementation technology solution and the resources required to successfully complete the projectEnsure proactive communication to clients and internal staff, and managing enhancement requirements, escalations, and capability to understand simple to complex business requirementsIdentify use cases, roles and other business requirements for each projectProduce and manage client-facing documentation and Solution Design documentationConduct implementation pilots and help customer envision final solutionTrain new clients on the essentials of systems to get them started on implementationsProvide functional support post implementation to ensure and create optimum customer satisfaction, leading to long term relationships Relex Product: Managing and participating in consultancy, data analysis and software implementation projectsAttending or leading design workshops and business process design documentationPresenting findings and results to customers (both to operative and to management level)Responsible in the Solution Design Document for the backbone structure of it and for creating process maps and outlining the UI workflow designsSetup use processes in RELEX UI according to customer specificationsEducating and training customers to use RELEX toolsProviding user support for customersOwning KPI / ROI measurement and definitions, ensuring the business case is met and the adoption of the system is appropriateSupport Data validation and Acceptance testingGap-analysis
Consulting Competencies and Business Experience
Business Process AnalysisTechnical and functional evaluation and analysisProject ManagementPre-Sales / functional consultancyCustomer Operation Support
Work Arrangement
Location: Makati City
Work shift: 8:00 am to 6:00 pm - compressed work week schedule (9 hours of work + 1 hour lunch break)
Work set-up: Hybrid but for the 1st 4 months, the candidate is required to report on-site to transition into the role