BASIC FUNCTIONS: Interact with internal clients to understand key business priorities and identify opportunities.Excellent client communication skills are essential.Direct the identification of gaps and transformation improvements in various processes.Develop and execute key process excellence, automation, and digital transformational project roadmaps for aligned businesses to deliver contractual/non-contractual productivity, customer experience, and other P&L impacts as agreed with the business.Green Belt level – medium to high impact projects – Lean Six Sigma, automation, transformation.Provide innovative leadership driving quality performance and automation projects.Ensure the use of problem solving and root cause analysis where necessary.Lead value stream mapping and problem-solving & ideation workouts with aligned businesses.Monitor and audit deployed processes for effectiveness and efficiency.Participate in process and digital ideation events and set up visual management of dashboards and metrics.Generate business impact for clients using CI methodologies and frameworks.Be a cultural change agent, driving robust governance with stakeholders and conducting risk assessments.Collaborate with various departments, offshore/onshore support personnel, and vendors to meet business needs.Demonstrate outstanding interpersonal and communication skills across various levels of associates within a highly matrixed organization.Validated ability to work efficiently in a team setting as well as independently.COMPETENCIES NEEDED: Good project management experience – designing and driving small to medium scale improvement and transformation projects.Excellent problem solving and analytical mindset.Lean and Green Belt trained, tested, and certified.Good knowledge of automation, robotics, and other digital technologies.Technology/digital/automation awareness - ability to develop creative solutions to address customer needs.Ability to engage effectively with senior leadership, customers, and people from all levels of the organization.Ability to work independently with a sense of urgency.Critical thinking and accountability.Good leadership, consultative, and partnering skills required.Openness to new ideas and diverse cultures.Relevant experience in the design, implementation, and administration of digital transformation projects.Domain SME preferred – contact centre operations; good customer service/collections operations background is advantageous.Experience in Looker Studio is required.What's in it for you? Competitive salary package.Leave credits (convertible to cash).Government mandated benefits.Annual performance appraisal.HMO + 1 dependent.Retirement plan.Fast promotion opportunities.Continuous learning programs.Work-life balance activities.Great work culture.Company events.Staff house (shared cost accommodation).Relocation assistance.Free P2P shuttle service.Fast hiring process.Start ASAP.Job Types: Full-time, Permanent
Schedule:
8-hour shift.Experience:
Looker Studio: 1 year (preferred).Business Process Executive / Business Analyst: 5 years (preferred).License/Certification:
Lean Six Sigma Green Belt (preferred).
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