• Work with Business Users to develop criteria for specific phases of assigned projects, and ensure proper testing of all developed solution
• Obtain agreement and confirm understanding by clearly interpreting business requirements. Ability to define, document and manage business requirements to the smallest set that will provide the biggest impact in advancing business objectives. Ensure all changes comply with change management policies and procedures.
• Develop reports, upon request, utilizing various report-writing tools in all applications.
• When scheduled, ensure all incidents are assigned to specialized groups according to skills.
• Assist other Specialists and Analysts as needed to assure timely and effective resolution of issues.
• Ensure that all problems are resolved in a timely and efficient manner.
• Assist in training new support specialists, as well as build out training plans for new staff
• Participate in relevant information-sharing activities.
• Help build team spirit by assisting other staff members and promoting a positive workplace.
• Maintain awareness of the rapidly changing environment and recommend cost efficient techniques.
• Recognize potential areas where policies and procedures require change, or where new ones need to be developed, especially regarding future business expansion. Submit recommendations as appropriate.
• Create, maintain, and update disaster recovery procedures when changes in hardware or applications occur.
• Prioritize business requirements and recommends changes to multiple business processes.
• Complete any activities, tasks, and projects assigned.
Qualifications
• BS degree in Computer Science, Information Technology, related field, or equivalent education/experience.
• 5+ years of programming development experience, Business Systems Analysis experience.
• Knowledge of Marketo and Sales Force.com applications
• Capable of learning new systems and creating/implementing new system functionality
• Possess intermediate knowledge of SQL and databases.
• Requires superior teamwork skills.
• Strong interpersonal and communication skills a must; ability to read, write, and speak in a professional manner.
• Excellent analytical and problem-solving skills are essential.
• Demonstrated history of responsibility, punctuality, personal integrity, and professionalism
• Ability to effectively multi-task and adapt to changing business priorities.
• Superior customer service skills.
• Excellent time management and organizational skills are required.
• Excellent listening skills and attention to detail.
• Knowledge of Microsoft productivity applications.
• Amenable to work in Eastwood, Quezon City
