Founded in 2021, DME Service Solutions, LLC strives to be the industry leader in global call center business process outsourcing service solutions. We are passionate about business growth, working to understand customers' needs while collaborating to develop solutions. Our mission is to develop our clients' brand value through positive customer experiences, while also helping them meet their strategic business goals. At DME Service Solutions, diversity, equity, and inclusion are more than words – it's who we are. Our commitment to these values is unwavering. Our agents are passionate about serving communities of all backgrounds. Innovation and integrity are the core values of our business philosophy. Our employees receive a world-class employee experience and benefits, they pay that forward with their service to our clients and their customers. DME is dedicated to supporting the Healthcare industry; Our clients consist of biotech companies, medical device manufacturers and medical supply distributors
Essential Duties and Responsibilities: Gather and document business requirements through stakeholder interviews, workshops, and documentation review. Analyze and document current business processes, identify areas for improvement, and propose solutions. Develop and maintain detailed documentation, including business requirements, process flows, use cases, and user stories. Collaborate with cross-functional teams to prioritize requirements and ensure alignment with business objectives. Facilitate communication between business stakeholders and technical teams throughout the project lifecycle. Assist in the development of project plans, timelines, and deliverables. Conduct user acceptance testing and coordinate user training sessions. Provide ongoing support and assistance to business users post-implementation. Stay current with industry trends, best practices, and emerging technologies related to business analysis. Maintain confidentiality relative to organizational strategies, objectives, and practices. Participate in functions/meetings as required and Work on special projects as needed Explain, Present and Analyze the current client performance on various Metrics. investigates trends and issues and provides explanations and interpretations within the lines of business that they support Provide Trends Analysis with supporting policies and procedures, solutions to provide meaningful insights and recommendations on historic and future performance to stakeholders · Prepares reports to internal and client supports Helps operations in increasing efficiency and effectiveness by providing data that will help them improve processes and procedures Has the ability to customize operational & strategic reports based on project goals & client requirements. Can deliver timely reports and analytics to effectively measure business performance against strategic priorities Compile results in a concise, meaningful, and actionable format and share findings with end user of reports Collaborate with operations team to identify and document the root-cause that will be needed to generate intelligent reports and formulate solutions that will be monitored to completion for Process Improvement & excellence Lead and drives the team for root cause analysis and solution formulation, both corrective and preventive actions, to be tracked and closed Strong communication skills, excellent interpersonal skills and ability to create as well as deliver meaningful reports/ dashboards Work with peers and stakeholders to access, pull, clean, analyze and represent data from variety of source Required Qualifications: Minimum 3 -5 years BA experience. Experience in Reporting, Data Management and Analysis and Proficient in any data analysis tool Advanced skills/expertise in MS Excel, PowerPoint, SQL, PowerBI , Tableau (Advantage) Bachelor's degree in business administration, information technology, or related field. Proven experience as a business analyst or similar role. Strong analytical and problem-solving skills, with the ability to think critically and strategically. Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders. Solid understanding of business process modeling techniques and tools. Proficiency in requirements gathering and documentation techniques. Familiarity with agile methodologies and project management principles. Ability to work independently and manage multiple priorities in a fast-paced environment. Certification in business analysis (e.g., CBAP, CCBA) is a plus. Preferred Qualifications Bachelor's Degree / Undergraduate degree or equivalent experience Proficient in MS Office, VBA, and Advanced skills in data querying and manipulation Create reports using MS Excel and conduct analysis on data Can create Data Analytics and create data trends Team player with a positive "can-do" attitude Able to work under pressure and think clearly in challenging situations Ability to multi-task and prioritize effectively #J-18808-Ljbffr
