About Penbrothers: Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies.
About the Client: Our client, a professional staffing firm, is seeking a dynamic and versatile Business Analyst to join our team. As a Business Analyst, you will play a crucial role in managing tech tickets, automation, and analytics while serving as the point person for IT integration and implementation. About the Role: Join our client as a dynamic and versatile Business Analyst, playing a crucial role in managing tech tickets, automation, and analytics while being the key point person for IT integration and implementation. We are seeking a candidate with a strong analytics and automation background, coupled with a willingness to learn and grow.
What you'll do: Automation and Process Improvement: Identify areas for automation and process optimization within the organization.Design, develop, and implement automation solutions to streamline workflows. Tech Ticket Management: Act as the primary point of contact for technical support and issue resolution and be the tech go -to person.Collaborate with various teams to prioritize, track, and resolve tech tickets efficiently.Own all the automation requests.Resolve most issues with Bullhorn and other software vendors IT Integration and Implementation: Work closely with our ATS and implementation team to ensure the successful integration of new technologies and systems.Participate in the planning and execution of IT projects and implementations.Run integrations from systems into Bullhorn Data Analytics: Utilize data analytics tools to extract valuable insights and provide data-driven recommendations.Create reports and dashboards to support data-driven decision-making. Analytics Writing: Develop and maintain documentation of analytics processes, methodologies, and best practices.Communicate findings and insights effectively through written reports and presentations. What You Bring: Minimum of 3 years' experience as a Business Analyst or a related role with a focus on tech ticket management, automation, and analytics.Ability to work onsite (Greenfield, Mandaluyong) is a MUST.Strong problem-solving and critical-thinking skills.Proficiency in data analysis tools and software.Knowledge of IT integration and implementation processes.Excellent communication and collaboration skills.Experience working with both stakeholders and vendors.Proven experience in Power BI and related productsHigh level of knowledge of AIExperience in Bullhorn and/or Staffing Industry specific technology platforms is a bonus