Branch Manager - Robinsons Santiago

JOB SUMMARY:

Oversees the productivity of the branch and manages its day-to-day operations such as increasing sales and profitability, the efficiency of branch employees, employing excellent customer service, securing branch inventories/stocks, and ensuring its accuracy and developing competencies of branch employees.

DUTIES AND RESPONSIBILITIES:

Manages daily store operations; implements and branch standard operational procedure.
Manages branch profitability, sales and costs
Securing branch inventories and stocks
Provides excellent customer service to all the patients/customer entering the branch
Reports Management
Mentoring and coaching of the team members
Managing store's manpower schedules
Providing timely updates, feedback and reports to Area Manager or Regional Operations Director
Overseeing execution of standard operating procedure of the branch
Ensuring that overall customer/patient experience in the store is in line with company standards.
Overseeing the proper execution of customer/patient satisfaction and customer service recovery programs; recommending measures to further gauge customer satisfaction.
Overseeing personal growth and career development of store team members by reviewing performance of team members.
Implements marketing requirements in stores to ensure the consistent demonstration of the company's brand.
Attends meetings as necessary
Performs other duties that may be assigned from time to time.
QUALIFICATIONS:

Graduate of any bachelor's degree course
With more than 5 years Managerial experience in retail or food industry.
Can start ASAP
Willing to be assigned in Makati Branches (Glorietta, Cash & Carry, Ayala Circuit, Landmark Makati, Century City Mall)