Branch managers at automotive dealerships are accountable for the overall operations that the dealer has, which includes the finances, sales inventory, vehicle services as well as team-building short-term and long-term business strategies. The objective is to maximize profits while maintaining a good public image in sales and customer service. the ideal candidates must possess at minimum two years of experience in the day-today managing of a retail business.
The areas of expertise required could be human resources management, distribution and supply, accounting, advertising, as well as public relations. Candidates should also have previous experience in the automobile sales sector, which includes managing an effective sales team as well as an effective and efficient service centre. Experience with specific industry-specific operations software, like ADP Drive Business System, is extremely beneficial, as well as the ability to submit and execute factory warranties can be beneficial.
They should possess excellent abilities in managing time, communicating and analytical thinking along with determination and passion. Leadership and team building are essential to an effective sales team, therefore they must create an effective sales team that is committed to ensuring customer satisfaction. The people in this position should be committed to a high standard when dealing with their customers and most important, the customers.
Roles & Responsibilities
As a Branch Manager Automotive Dealership , your main responsibilities are:
Oversee daily sales operations, monitor inventory, manage customer relationships, and ensure smooth workflow in the dealership.
Lead and motivate the sales team, set sales targets, provide guidance and training, and conduct performance reviews.
Manage budgets, analyze financial data, control expenses, and implement strategies to maximize profitability.
Ensure excellent customer experience, address customer concerns, handle escalations, and maintain strong relationships with clients and vendors.
Qualifications & Work Experience
For a Branch Manager Automotive Dealership job role in India, with 6-9 years of work experience, the key qualifications required are:
Extensive knowledge and experience in the automotive industry, including understanding market trends, product offerings, and customer preferences.
Proven track record of successfully managing and growing an automotive dealership, including achieving sales targets and maximizing profitability.
Strong leadership skills to inspire and motivate a team of sales professionals, ensuring they deliver excellent customer service and meet sales objectives.
Excellent communication and interpersonal abilities to build and maintain relationships with customers, negotiate deals, and resolve any customer issues or complaints promptly.
