Bpo Training And Development Associate Manager

OVERALL PURPOSE:Client facing role, manages team of trainers and content developers/writers.RESPONSIBILITIES:Assessment of Training Needs:• Performance trends and training needs analysis to help the project improve performance or manage performance outliers through training or coaching intervention programs.• Implement the review, design/development (when necessary) and assessment of training curriculum, content/learning materials, approach/methodology and performance evaluation process.Reporting• Generates, reviews, and distributes required training reports such as training trends and activity reports to Operation Leads and/or Clients• Maintains collection and tracking of relevant Training data• Assists with team-specific reporting activities, including productivity reports, end of shift reports, and other operations-related reports all pertaining to trainees' performanceOTHERS:Project Shift Schedule: Mid ShiftProject Rest Day: Weekends offProject/Team Location: Client Site SKILL AND QUALIFICATIONS:• Must have at least 7 years of experience in Training and Development • Must have at least 2 years of Contact Center or BPO industry experience• Must have at least 5 years of experience as lead• Experience in business training, professional development, research and workshops is an advantage• Excellent presentation skills• Ability to implement end to end training needs analysis (TNA)• Ability to analyze performance trends and implement intervention programs to address performance gaps• Knowledge of Adult Learning Theory