TASQ Staffing Solutions is looking for a? Training Team Leader?for our Tech Campaign?in BGC.Why should you choose this job?Quarterly performance bonus.Outstanding career development opportunities and fast track career progression.Enjoy a fair work-life balance.HMO and Life Insurance for employee and 2 dependents for free.24 Leaves annually.Inside the Central Business District area.Use of Gym, pantry, karaoke room, sleeping quarters and other recreational facilities.Great place to work certified.Profile Screening Criteria /Checks:At least 3 years of training experience in soft skills and customer service.Key Requirements:?Graduate of any 4-year course.Experience in managing a team or being an individual contributor.At least 6 years total work experience with 2 to 3 years experience as a trainer Team Lead in BPO/shared services industry.Excellent oral and written communication.Good problem-solving skills and ability to multitask.Amenable to work in shifting schedule in BGC.Amenable to work onsiteJob Responsibilities:1. Training Needs Analysis:Ability to identify training needs accurately.Ability to extend follow- up support on the floor to sustain learning and improve performance.2. Curriculum and Course Design:Demonstrates end to end understanding of course design methodologies.3. Content Development:Demonstrates end to end understanding of content development and maintains appropriate methodology.4. Course Delivery:Possesses effective delivery/training techniques and methods.5. Research Methodology:Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance.6. Partnering:Ability to work closely with various functions and stakeholdersAbility to work closely with client teams – effective cross-cultural communication7.? People Management:Building and leading cross-cultural teamsConflict management8.? Planning, Organizing and Administrative skills:Admin: Attendance, Agent Evaluation, Training Feedback, Utilization Report,??Scheduling, CS Domain, Reports, Coordination with TIG/FacilitiesAbility to schedule trainings while optimizing the resources availableEnsures training plan and delivery is executed in a timely mannerAble to increase efficiencies within processes and the teamDesired / Preferred Skills1. Target oriented and self-motivated2. Good sense of judgment and eye for detail3. High energy levels4. Applies logic and rationale to all situationsMust have skills:1. CS Domain:Training experience in effective communication, customer service, and culture2. Technology Functional KnowledgeBasic working knowledge of word, excel and PPT to complete reporting and documentation efficiently and effectively3. High Impact Communication:Excellent oral and written communication skillsDisplays pleasant nature with a receptive attitude in order to reflect the true essence of Customer Service - Lead by Example4. Analytical Ability:Examines data from multiple sources and integrates the data and inputs to determine and resolve key issuesArrives at multiple solutions /alternatives, keeping in mind the various stake holdersJob Type: Full-timeBenefits:Health insuranceLife insuranceSchedule:8 hour shiftOvertimeRotational shiftAbility to commute/relocate:Taguig: Reliably commute or planning to relocate before starting work (Required)Willingness to travel:100% (Required)
