Bpo Trainer Specialist (Asap Joiner)

Key Requirements:?
Graduate of any 4-year course.
Experience in managing a team or being an individual contributor.
At least 5 years total work experience with 3 years experience as a trainer in the BPO/shared services industry: Training experience in soft skills, effective communication, customer service, technical support, and culture
Preferably with background or knowledge in Tech Support.
Excellent oral and written communication.
Good problem-solving skills and ability to multitask.
Amenable to work in shifting schedule.
Amenable to working onsite in Alabang.

Benefits:
Quarterly performance bonus.
Outstanding career development opportunities and fast-track career progression.
Enjoy a fair work-life balance.
HMO and Life Insurance for employees and 2 dependents for free.
24 Leaves annually.
Inside the Central Business District area.

Job Responsibilities: 1. Training Needs Analysis: Ability to identify training needs accurately.Ability to extend follow-up support on the floor to sustain learning and improve performance. 2. Curriculum and Course Design:
• Demonstrates end-to-end understanding of course design methodologies.
3. Content Development:
• Demonstrates end-to-end understanding of content development and maintains appropriate methodology.
4. Course Delivery:
• Possesses effective delivery/training techniques and methods.
5. Research Methodology:
Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance.
6. Partnering: Ability to work closely with various functions and stakeholdersAbility to work closely with client teams – effective cross-cultural communication 7.? People Management: Building and leading cross-cultural teamsConflict management 8.? Planning, Organizing and Administrative skills: Admin: Attendance, Agent Evaluation, Training Feedback, Utilization Report,Scheduling, CS Domain, Reports, Coordination with TIG/FacilitiesAbility to schedule training while optimizing the resources availableEnsures training plan and delivery is executed in a timely mannerAble to increase efficiencies within processes and the team