Bpo Trainer Specialist (Asap Joiner)

Key Requirements:? Graduate of any 4-year course. Experience in managing a team or being an individual contributor. At least 5 years total work experience with 3 years experience as a trainer in the BPO/shared services industry: Training experience in soft skills, effective communication, customer service, technical support, and culture Preferably with background or knowledge in Tech Support. Excellent oral and written communication. Good problem-solving skills and ability to multitask. Amenable to work in shifting schedule. Amenable to working onsite in Alabang.Benefits:Quarterly performance bonus. Outstanding career development opportunities and fast-track career progression. Enjoy a fair work-life balance. HMO and Life Insurance for employees and 2 dependents for free. 24 Leaves annually. Inside the Central Business District area. Job Responsibilities: 1. Training Needs Analysis: • Ability to identify training needs accurately. • Ability to extend follow-up support on the floor to sustain learning and improve performance. 2. Curriculum and Course Design: • Demonstrates end-to-end understanding of course design methodologies. 3. Content Development: • Demonstrates end-to-end understanding of content development and maintains appropriate methodology. 4. Course Delivery: • Possesses effective delivery/training techniques and methods. 5. Research Methodology: Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance. 6. Partnering: • Ability to work closely with various functions and stakeholders • Ability to work closely with client teams – effective cross-cultural communication 7.? People Management: • Building and leading cross-cultural teams • Conflict management 8.? Planning, Organizing and Administrative skills: • Admin: Attendance, Agent Evaluation, Training Feedback, Utilization Report,?? • Scheduling, CS Domain, Reports, Coordination with TIG/Facilities • Ability to schedule training while optimizing the resources available • Ensures training plan and delivery is executed in a timely manner • Able to increase efficiencies within processes and the team