**Qualfon Philippines, Incorporated** a consecrated BPO company is hiring **BPO Trainers **to be profiled **remotely**.
If you are interested in this opportunity, kindly refer to the details below to know more.
**MAIN OBJECTIVE OF THE OPENING**:
**1.
Training delivery/facilitation**
- Delivers training program to New Hires prior to endorsement to Nesting.
- Answer all questions in a timely manner.
- Ensures training rules and regulations are strictly followed.
- Provides coaching on specific areas of the trainee.
**2.
Setting of Training Expectations**
- Provides an overview of the training flow and encourages total participation and interaction.
**3.
Participation in Training Design**
- Suggests new ideas to improve training programs and delivery.
**4.
Training needs assessment**
- Identifies problems or needs of the trainees and the training program and seeks solutions to improve
- learning and overall performance.
- Participates in program evaluation.
- Monitors agent performance as a collaborative effort with the assigned mentor.
**5.
Reports**
- Compiles training reports.
- Keeps training documents (quizzes, exam links, and manuals) for internal and external audits
**6.
Meetings and Conferences**
- Attends calibrations, meetings, and conference calls over the phone.
**MINIMUM QUALIFICATIONS**:
- **Proven BPO Trainer experience for at least 2 years**:
- Bachelor's degree in any field
- Willing to work on night shifting/shifting schedules
- Willing to work overtime, holidays, and weekends depending on the business needs
- Proficient in various Microsoft Office programs
- Has the people skills in terms of leading people
**Job Types**: Full-time, Permanent
**Salary**: From Php30,000.00 per month
**Benefits**:
- Additional leave
- Company events
- Employee discount
- Gym membership
- Health insurance
- Life insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
- Transportation service provided
- Work from home
Schedule:
- Fixed shift
- Flexible shift
- Holidays
- Monday to Friday
- Night shift
- Overtime
- Rotational shift
- Weekends
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
COVID-19 considerations:
Wearing face masks and the practice of social distancing is highly observed inside the office.
Application Question(s):
- Since this is a remote position, do you have a stable internet connection?
(Kindly provide your ISP and current speed in MBPS)
**Experience**:
- BPO Training / Trainer: 2 years (required)