Support Technicians handle many responsibilities in their day-to-day jobs. They assist in resolving issues, communicating with vendors, and ensuring customers have a good experience. To keep up with the jobs daily demands, you need to be perceptive, analytic, empathetic, organized, and disciplined at all times.
As a benefit, this role is an excellent starting point for building a lasting and thriving career in, around, or related to technical support. Its a good place to sharpen your communication, critical thinking, and technical support skills and stay up-to-date with current industry standards and emerging technologies.
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How You Spend Your Eight Hours Provide exceptional customer experience by responding to calls, emails, and tickets in a timely manner Effectively communicate and set realistic expectations with end-users on expected delivery times of services Diagnose hardware and software issues on the phone or via other electronic methods Configure systems for optimum operation, create file backups and configure systems and applications Consult with hardware and software vendors on troubleshooting and problem resolution Analyze and address problems using documented procedures, available tools, and personal knowledge and skills Adhere to established best practices, policies, and procedures in the execution of day-to-day duties Establish and maintain good working relationships with customers and other professionals Work independently and cooperatively to resolve on-site customer requests efficiently and effectively What You Must Possess Preferred qualifications: Experience working as a part of a technical support team Experience working in both a help desk and desk-side support role Experience working using the Zoho ticketing system Experience performing maintenance and support for software and hardware Experience using and working with remote monitoring and management software solutions Willingness to learn and troubleshoot Dish Network Smartbox Systems Ability to process, prioritize, and follow through on ticket escalations Ability to perform basic warranty services and work with vendors to facilitate RMAs for devices under warranty Working knowledge of Microsoft 365 Office and Zoho Ability to troubleshoot basic network issues Excellent customer service/interpersonal skills Excellent verbal and written communication skills Excellent troubleshooting and problem-solving skills What You Shall Receive HMO coverage with two free dependents upon regularization VL/SL credits upon regularization Friendly and supportive work culture 13th-month pay and other Philippine-government-mandated benefits Non-taxable allowances Pay increases, performance bonuses, birthday gifts, and many more What You Should Consider Hybrid SetupOffice Location: 7th Floor, Block 2, Lot 5, Aseana City, Parañaque, 1700 Metro Manila Why Join Our Company You look for a company whose senior management listens to what you are and arent saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.