Bpo Supervisor/Team Leader

BPO Supervisor/ Team Leader

Work Set-up: On-site

Schedule: 8:00 am to 5 pm EST (during the first month 10:00 am to 5:00 pm EST)

Work Location: Cebu



Responsibilities: Manage and supervise a team of call center agents.Set clear performance goals and objectives for the team and monitor progress.Provide coaching, mentoring, and training to improve individual and team performance.Handle escalated customer inquiries and complaints in a professional and timely manner.Monitor call queues and ensure that calls are answered promptly and efficiently.Analyze call center data and metrics to identify areas for improvement and implement solutions.Maintain a positive and motivating work environment that encourages teamwork and collaboration.Develop and implement policies and procedures to enhance the efficiency and effectiveness of the call center operations.Conduct regular performance evaluations and provide feedback to team members. Requirements: Bachelor's degree or equivalent work experience.Proven experience in a call center environment, with at least 3 of experience in a supervisory role.Excellent communication and interpersonal skills.Strong leadership and decision-making abilities.Ability to multitask and prioritize in a fast-paced environment.Proficiency in call center softwares and Google Suite.Experience with performance management and coaching.Sales/Appointment setting background is a plus.