Bpo Planning Build Out And Transition

This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. JOB DESCRIPTIONProvide client facing, proactive support by contacting and interfacing with enterprise customers, understanding issues, and engaging the correct stakeholder teams to resolve outstanding issues being raised by both internal and external customers.Qualifications:JOB QUALIFICATION• Graduate of any 4-yr degree course, preferably IT or ECE• ITIL v3 Foundations Certified• Excellent verbal and written English communications skills• Minimum 1 yr BPO experience, preferably Customer Service or TelcoGood to have:• Must have knowledge and experience in Project Management (at least 6 months)• Proficient with Microsoft Office Suite/Google Suite (Google Workspace)