Unity Communications houses a diverse team of skilled agents who process and handle orders quickly and efficiently. They're not just good at completing tasks, though. They value camaraderie and share a passion for excellence.
Is working with a people-centric company that highlights exemplary service delivery your preferred career advancement?
Connect with us today and become our new Order Manager!
You will lead our order management lifecycle and facilitate streamlined collaboration among team members, vendors, partners, and customers. Your attentiveness, adaptability, and effective communication skills are critical to hitting our business targets.
Ready to step up? Submit your CV now, and let your expertise shine!
How You Spend Your Eight Hours Provide accurate and real-time order status and installation updates
Identify and report orders hitting roadblocks
Understand third-party carrier systems and processes
Manage internal customer relationship management (CRM) updates and associated tasks
Coordinate with various levels of sales, operations, and carrier cross-functional groups
Review contracts and validate services to ensure accuracy
Notify carriers if order updates do not come in on time
Consistently meet organizational scorecard, productivity, and quality metrics
Serve as a team lead or subject-matter expert for colleagues
Guide team members on matters of process and organizational compliance
Proactively identify opportunities for procedural improvement and recommend solutions
Develop standards, processes, and procedures for the team
Act as a single point of contact for the order management lifecycle
Understand construction dependencies, including structured cabling and right of entry
Study data services and solutions, including dynamic routing, static routing, and topology
Understand voice services, including hosted private branch exchange (PBX)
Exercise independent judgment and discretion whenever necessary
Help resolve systemic process gaps and issues
Implement appropriate quality assurance mechanisms
What You Must Possess Bachelor's degree in an equivalent field of study or certification (combination of both a plus)
1 to 2 years of related experience
Ability to balance competing priorities
Consistent attention to detail
Ability to adapt quickly in a dynamic environment
Ability to build customer, business, and industry relationships
Ability to manage conflicts and collaborate cross-functionally
Decision-making, negotiation, and problem-solving skills
Technical knowledge and skills
Ability to maintain punctual work attendance
Ability to work in variable schedules as necessary
What You Shall Receive HMO coverage with two free dependents upon regularization
VL/SL credits upon regularization
Friendly and supportive work culture
13th-month pay and other Philippine-government-mandated benefits
Non-taxable allowances
Pay increases, performance bonuses, birthday gifts, and many more
What You Should Consider Full-time position
Monday to Friday, night shift
Hybrid work setup with on-site training
Why Join Our Company You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.
