**Go through a faster and more convenient recruitment process today and be part of one of the biggest and most stable organizations in the world!
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**Duties and Responsibilities**:
- Production Supervision and Support
- Coordinates individual and team work assignments
- Monitors work load balancing
- Supports high quality work through a positive environment
- Monitors team members performance with the focus on improvement
- Service Level Agreements and Performance Metrics
- Ensures individual and team service levels are met or exceeded
- Assists in reviewing daily, weekly and monthly service levels and provides recommendations for improvements
- Front line contact for questions or issues surrounding service levels
- Quality
- Participates in providing feedback to the Quality team for improvement suggestions
- Works with auditing resources on individual and team error trends
- Ensures timely feedback is provided to individuals and teams on quality issues, changes or trends
- Performance Management
- Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting pected production or quality targets, monitors program for a defined period
- Provides suggestions to Management on unit performance, including motivation tactics, incentive programs and performance rewards
**Qualifications**:
- Graduate of Bachelor's Degree
- Must have at years of experience in BPO
- Must have at least 3 years of experience in a Team Lead role
- Adaptable to learn new processes, concepts, and skills
- Demonstrates the ability to work as part of a team
- Accurate, efficient and organized within daily responsibilities
**How to apply?
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**Why Join Accenture?
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- Competitive salary package, company bonuses, and performance incentives
- Night differential
- Loyalty, Christmas gift, Inclusion and diversity benefits
- Paid sick and vacation leaves
- Expanded maternity leave up to 120 days*
- HMO coverage (medical and dental) from day 1 of employment
- Life insurance
- Employee stock purchase plan
- Retirement plan
- Accessible locations
- Healthy and encouraging work environment
- Career growth and promotion opportunities
*Terms and conditions apply
**Salary**: Php30,000.00 - Php39,000.00 per month
**Experience**:
- Team Lead: 3 years (preferred)