Bpo Operations Supervisor - Up To 50K (Onsite)

**RESPONSIBILITIES**:

- Manage day-to-day planning and operations of your team;
- Make sure that each of your Teammates delivers on his/her Service Level Agreements (SLAs) and achieves his/her Key Performance Indicators (KPIs);
- Organize and handle the team and make sure everyone adheres to their schedules;
- Train and help in the development of your team by conducting team huddles and coaching sessions;
- Evaluate the strengths and weaknesses of your Teammates;
- Offer solutions for your team's growth and development;
- Create reports of your team's performance and document feedback from your client;
- Manage issues that might arise, including HR-related ones;
- Think of solutions creatively; and
- Act as the liaison between the management and your team

**QUALIFICATIONS**:

- At least one (1) year of relevant Team Leader experience in an outsourcing or similar company, managing a minimum of 10 teammates while working in a customer support role;
- Excellent verbal and written communication skills;
- Above-average technical know-how;
- Familiarity with e-Commerce, ZenDesk, or any other CRM tools; and
- Flexibility and willingness to work on different shifts.
**EMPLOYEE BENEFITS**:

- Scholarship program for your children
- HMO benefits for you and up to 2 dependents after 2 weeks of employment
- Wellness programs
- Retirement savings program with company matching

**On-site perks**:

- World-class, Ridiculously Refreshing workspaces
- Gym and recreational areas
- Unlimited coffee
- Free healthy lunch
- Daycare for your kids while you're on shift
- Happy Hours, Time Outs, and other on-site events to enjoy

**Salary**: Up to Php50,000.00 per month

Schedule:

- 8 hour shift

Application Question(s):

- Are you willing to relocate to Bohol?
**Experience**:

- BPO: 1 year (preferred)
- Team Lead: 1 year (preferred)