Thanks to the increasing global appetite for business process outsourcing, business administration and data science skills are in high demand, offering incredibly flexible career paths. Successful candidates are therefore expected to have a genuine passion for driving change, finding solutions, and engaging people.
As a Junior Business Analyst for one of the U.S.'s fastest-growing BPO firms, you have plenty of valuable opportunities to obtain, develop, and hone technical, personal, and professional skills within one of the world's busiest industries. Unleash your hidden potential by helping our organization in unlocking ours.
See if this job is right for you. ?
How You Spend Your Eight HoursAssist in gathering and recording detailed business requirements from internal and external stakeholders and creating and supervising dashboards to satisfy company and client reporting requirements
Assist in analyzing business processes and workflow, identifying areas for improvement, and reporting discoveries and suggestions
Help extract valuable insights from data to create detailed reports essential for decision-making
Assist in organizing, executing, documenting, and finalizing projects to guarantee prompt and accurate completion
Assist in reviewing feedback to improve stakeholder satisfaction in accordance with company goals
Facilitate communication between business departments and operations to ensure clarity and efficiency
Research new business analysis and industry trends, best practices, policies, procedures, business models, methodologies, and technologies that could offer competitive advantages or operational improvements
Create visual representations and interactive panels to automatically convey data discoveries on the company's internal network
Monitor systems to guarantee efficient automatic data reporting on the Intranet, providing secure access to clients and internal stakeholders
Create visually appealing client reports, including daily, weekly, and monthly summaries, as well as quality measurements
Assist in managing business reports for each account to ensure they are prompt and accurate
Study international and local information security standards, laws, and regulations to ensure the company's business and data handling practices comply with ISO 27001, DPA, etc.
Help conduct training sessions and share best practices within the organization
Support the integration process by handling the effects of changes, improving communication, and ensuring seamless transitions in the field of business analytics
Assist in managing timesheet validation and verification for accuracy and compliance
Help oversee workforce management, ensuring good data procurement and employee relations
What You Must PossessAssociate's degree or similar experience in business administration, data science, statistics, computer science, or related fields
Keen analytical sense to help identify areas for improvement in business processes and generate actionable insights from data
Proficiency in data analysis tools such as Microsoft Excel, SQL, Tableau, Power BI, or similar tools
Knowledge of statistical software (e.g., R, SAS) and programming languages (e.g., Python) (a plus)
Knowledge of operations and business processes
Excellent written and verbal communication skills to effectively communicate findings and recommendations to stakeholders
Basic understanding of project management principles to assist in organizing, executing, and documenting projects
Strong attention to detail to ensure accuracy in data analysis and reporting
Familiarity with data handling practices, information security standards, and relevant laws and regulations (e.g., ISO 27001, DPA)
Experience in creating detailed reports and visual representations of data
Experience in collecting and documenting business requirements from stakeholders
Excellent critical thinking and problem-solving skills
Strong sense of cooperation and teamwork to work effectively with various departments and stakeholders
Willingness to perform work related to the department, with support and training from the department, outside the scope of this job description
Initiative to stay updated on industry trends and business analysis best practices
What You Shall ReceiveHMO coverage with two free dependents upon regularization
VL/SL credits upon regularization
Friendly and supportive work culture
13th-month pay and other Philippine-government-mandated benefits
Non-taxable allowances
Pay increases, performance bonuses, birthday gifts, and many more
What You Should ConsiderFull-time position
Monday to Friday, 8 PM to 5 AM Manila time
Hybrid work setup with on-site training
Why Join Our CompanyYou look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.
