Bpo It Manager

Position: IT Operations Team Lead
Industry: IT Company
Location: Ortigas, Pasig
Salary: Up to Php 70,000
Schedule: Regular Schedule
Work Set-Up: Onsite
Complete Benefit Package

Job Description:
We are seeking a skilled IT Operations Team Lead with hands-on technical expertise and a strong background in Firewall (FW) technologies. Ideal candidates will have extensive experience in managing BPO/IT/ITES environments and a solid understanding of ISO and ITIL frameworks. This role involves overseeing offices in Ortigas, Antipolo, and Tarlac.

Roles & Responsibilities: Supervise 24x7 site operations and staff.Manage shift workload and escalate resource needs to management.Oversee IT operations, handle escalations, and manage ticketing.Be available on-call 24x7.Lead Incident, Request, Change, and Escalation processes with a focus on performance and service improvement.Support infrastructure activities and problem resolution.Coordinate with departments to align with business processes.Monitor IT systems to support project growth.Conduct gap analysis of existing and required infrastructure.Manage and coordinate the Site/NOC team.Communicate networking issues effectively with clients and employees. Preferred Qualifications: 8-12 years of experience in managing BPO/IT/ITES environments.Certifications: CCNA, ITIL, MCSE preferred.Knowledge of Data Centers, Active Directory, Windows Server, IIS, SQL, and web services.Experience with LAN/WAN networking protocols, MPLS, SIP Trunks, and telephony systems.Strong IP troubleshooting skills (TCP/IP, NAT, DHCP, DNS).Excellent leadership, people management, and communication skills.Ability to multitask, analyze problems, and manage a team effectively.