Bpo - Intake Coordinator (Hybrid Setup)

Does providing exemplary customer service and administrative support excite you? Are working under pressure and multitasking your forte? How about handling voluminous healthcare files and requests via advanced tools? Are you keen on managing them?

You're just the right person to be our next Intake Coordinator!

In the role, you will answer calls, organize records, and perform admin tasks for our healthcare client's Intake Department. Your attentiveness, excellent time management, and problem-solving skills are crucial to ensuring accurate medical records filing, copying, and archiving.

If you're ready to be the contact person to address urgent concerns, click the apply button now!

How You Spend Your Eight Hours Perform various clerical tasks for the Intake department.
Use word processing tools, spreadsheets, and databases to prepare and download files.
Perform records filing, copying, and archiving.
Prepare and process appointment scheduling calls and reports.
Perform administrative, reporting, and customer service tasks.
What You Must Possess High-level education related to medical and healthcare
Proficient in Excel, Monday.com, and Route Manager
Strong work ethics
Interpersonal and customer service skills
Analytical and problem-solving skills
Multitasking and organizational skills
Ability to answer a high volume of calls and emails daily
Ability to share work among a customer service team
Attentiveness and patience
Time-management skills
Ability to be positive in any situation
What You Shall Receive HMO coverage with two free dependents upon regularization
VL/SL credits upon regularization
Friendly and supportive work culture
13th-month pay and other Philippine-government-mandated benefits
Non-taxable allowances
Pay increases, performance bonuses, birthday gifts, and many more
What You Should Consider Position Type: Full-Time
Schedule: Mondays to Fridays, 8:00 a.m. to 5:00 p.m. PST
Hybrid Setup
27K Package
Why Join Our Company You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.