Do you have a knack for navigating the complexities of insurance claims? Are you an organized and detail-oriented multitasker? A tech-savvy capable of handling multiple financial databases with high accuracy? Familiar with the ins and outs of insurance systems, policies, and procedures?
Yes? Then, be our newest Insurance Follow-up Representative! You will help address account balances and correspondence from insurance carriers. You will also be the face of our streamlined customer service.
Ready to take up a new career challenge? Submit your CV now and maximize the perks of joining our people-first company!
How You Spend Your Eight Hours Reconcile FACS balance to the client system Ensure proper crediting in FACS for payments posted Use websites and other online resources to obtain the status of payment or denial from the insurance carrier When online resources are not available or do not provide the necessary information, call the insurance carrier to inquire about the status of payment or denial Input in FACS the outcome of the status check and decide the next step on the account based on outlined department and client-specific procedures Review correspondence, note accounts, and follow up as needed Verify that correspondence is sent to be scanned on the accounts for future reference Tie or untie accounts from the route to ensure they follow the proper workflow Use appropriate work queues and reports to prioritize work efforts, as directed by the Insurance Follow-up Manager Maintain quality customer service Develop and maintain professional relationships with insurance company representatives Maintain confidentiality at all times by adhering to the Health Insurance Portability and Accountability Act of 1996 (HIPAA) Support the mission and goals of our clients and the company What You Must Possess Computer proficiency Ability to learn multiple databases Multitasking skills Organizational skills, attention to detail, and flexibility Ability to perform repeated tasks with a high level of accuracy Compliance with company and client-specific procedures for insurance follow-ups Working knowledge of HIPAA and Red Flag regulations What You Shall ReceiveHMO coverage with two free dependents upon regularization
VL/SL credits upon regularization
Friendly and supportive work culture
13th-month pay and other Philippine-government-mandated benefits
Non-taxable allowances
Pay increases, performance bonuses, birthday gifts, and many more
Transportation Allowance
What You Should ConsiderFull-time position
Monday to Friday, night shift
On-site work setup
Why Join Our Company You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.
