Have you ever struggled to resolve a medical billing issue on your own? It's a harsh reality that people deal with every day. Patient Advocates help reduce this burden by working with patients to find solutions that show fairness and genuine concern for each patient's unique personal and financial circumstances.
Patient Advocates handle high call volumes daily, resolving billing discrepancies and ensuring smooth transactions with patients from all walks of life. This role is a great opportunity to further develop your accounting skills while also building better interpersonal, critical thinking, and time management skills.
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How You Spend Your Eight Hours Adhere to all local, state, and federal laws, regulations, and guidelines, as well as the company's standards for patient-friendly collections
Handle a high volume of inbound and outbound calls, meeting a minimum daily goal of 200 calls
Maintain acceptable update, talk time, and no-account-up percentages
Communicate clearly, promptly, and positively with patients
Maintain confidentiality at all times
Collaborate with manager to identify personal learning needs and achieve goals using available resources
Work with other departmental associates when applicable to ensure the client's continued success
Commit to improvements, as necessary, based on performance feedback
Accept responsibility for own actions while taking ownership of departmental outcomes
Escalate patient complaints to management as applicable
Exemplify the mission, vision, and core values of the client in all personal and professional settings
Accomplish other duties as assigned by management
What You Must Possess Computer proficiency (required)
Willingness to ask people to pay their medical bills
Availability to work between 8:00 a.m. to 6:00 p.m. CDT, Monday through Friday and from 9:00 a.m. to 1:00 p.m. CDT Saturday
Organizational skills, attention to detail, and flexibility
Ability to communicate clearly and concisely
Ability to perform repetitive tasks and multitask with a high level of accuracy
Excellent verbal communication and interpersonal skills
Ability to work well in a fast-paced, changing environment
Working knowledge of HIPAA, FDCPA, and Red Flag regulations
Professional attitude and composure in urgent or confrontational situations
Effective critical thinking, problem-solving, and decision-making skills
Excellent time management skills
Ability to work independently and collaboratively
Willingness to develop and retain professional relationships with coworkers
What You Shall Receive HMO coverage with two free dependents upon regularization
VL/SL credits upon regularization
Friendly and supportive work culture
13th-month pay and other Philippine-government-mandated benefits
Non-taxable allowances
Pay increases, performance bonuses, birthday gifts, and many more
Transportation allowance
What You Should Consider Full-time position
Monday to Friday, night shift
On-site work setup
Why Join Our Company You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.
