Navigating the best way to pay off a medical bill often takes a toll on patients on top of their existing health complications. As Patient Advocate, you are responsible for handling billing inquiries, resolving billing discrepancies, and easing the burden of collection for healthcare providers and their patients.
A fast-paced job like this demands focus, effective time management, and genuine empathy for patients. This role is a good starting point for careers in healthcare and accounting, helping you develop the skills and knowledge needed to provide efficient and compliant services to healthcare providers and patients. See if this job is right for you. ? How You Spend Your Eight Hours Handle a high volume of phone calls and maintain patient database Maintain daily work queues and documentation Provide technical assistance with agency issues, services, and programs Maintain and create files for recordkeeping systems Sort, label, electronically file, and retrieve documents or other materials, including those from the HPE overnight process Collect and review patient information to determine patient eligibility Complete Medicaid applications online using the FSSA Benefits Portal Prepare and review documents for accuracy and completeness Communicate clearly, promptly, and positively with patients, coworkers, and clients Maintain confidentiality at all times (i.e. PHI, HIPAA, and HITEC) Exemplify the mission, vision, and core values of the client in all personal and professional settings and be a role model to all associates Collaborate with supervisor to identify personal learning needs and set goals using available resources Maintain working knowledge of departmental and hospital policies and procedures by participating and reading updates and other communication provided Collaborate with team members to support their efforts through teamwork and the acceptance of additional assignments What You Must Possess High school diploma or equivalent educational levels Computer proficiency (required) Ability to quickly grasp and navigate through multiple systems and EMRs effectively At least one year of combined experience working and training as a Patient Advocate or other related jobs Working knowledge of HIPAA, FDCPA, and Red Flags regulations Considerable knowledge of Medicaid programs Considerable knowledge of the Federal Marketplace General knowledge of all agency and community programs and services that could affect clients and applicants Ability to multitask (speaking on the phone, searching databases, and typing) effectively Excellent verbal and written communication skills Ability to work well in a fast-paced, changing environment Good mathematical reasoning and computational skills Ability to read, analyze, and interpret rules, regulations, and procedures Ability to communicate with clients, applicants, the public at large, and public officials to obtain data, explain, and interpret rules, regulations, and procedures Ability to work independently and with others on a team to complete a task Ability to perform job functions within structured time frames Ability to perform repetitive tasks with a high level of accuracy Excellent critical thinking, problem-solving, and interpersonal skills Professional attitude and ability to maintain composure in urgent or confrontational situations Excellent organization and time management skills Team player attitude Ability to develop and retain professional relationships with on-site hospital staff Experience using Epic Software (a plus) What You Shall Receive HMO coverage with two free dependents upon regularization VL/SL credits upon regularization Friendly and supportive work culture 13th-month pay and other Philippine-government-mandated benefits Non-taxable allowances Pay increases, performance bonuses, birthday gifts, and many more Transportation allowance What You Should Consider Full-time position Monday to Friday, night shift On-site work setup Why Join Our Company You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.
