Navigating the best way to pay off a medical bill often takes a toll on patients on top of their existing health complications. As Patient Advocate, you are responsible for handling billing inquiries, resolving billing discrepancies, and easing the burden of collection for healthcare providers and their patients.
A fast-paced job like this demands focus, effective time management, and genuine empathy for patients. This role is a good starting point for careers in healthcare and accounting, helping you develop the skills and knowledge needed to provide efficient and compliant services to healthcare providers and patients.
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How You Spend Your Eight HoursHandle a high volume of phone calls and maintain patient database
Maintain daily work queues and documentation
Provide technical assistance with agency issues, services, and programs
Maintain and create files for recordkeeping systems
Sort, label, electronically file, and retrieve documents or other materials, including those from the HPE overnight process
Collect and review patient information to determine patient eligibility
Complete Medicaid applications online using the FSSA Benefits Portal
Prepare and review documents for accuracy and completeness
Communicate clearly, promptly, and positively with patients, coworkers, and clients
Maintain confidentiality at all times (i.e. PHI, HIPAA, and HITEC)
Exemplify the mission, vision, and core values of the client in all personal and professional settings and be a role model to all associates
Collaborate with supervisor to identify personal learning needs and set goals using available resources
Maintain working knowledge of departmental and hospital policies and procedures by participating and reading updates and other communication provided
Collaborate with team members to support their efforts through teamwork and the acceptance of additional assignments
What You Must PossessHigh school diploma or equivalent educational levels
Computer proficiency (required)
Ability to quickly grasp and navigate through multiple systems and EMRs effectively
At least one year of combined experience working and training as a Patient Advocate or other related jobs
Working knowledge of HIPAA, FDCPA, and Red Flags regulations
Considerable knowledge of Medicaid programs
Considerable knowledge of the Federal Marketplace
General knowledge of all agency and community programs and services that could affect clients and applicants
Ability to multitask (speaking on the phone, searching databases, and typing) effectively
Excellent verbal and written communication skills
Ability to work well in a fast-paced, changing environment
Good mathematical reasoning and computational skills
Ability to read, analyze, and interpret rules, regulations, and procedures
Ability to communicate with clients, applicants, the public at large, and public officials to obtain data, explain, and interpret rules, regulations, and procedures
Ability to work independently and with others on a team to complete a task
Ability to perform job functions within structured time frames
Ability to perform repetitive tasks with a high level of accuracy
Excellent critical thinking, problem-solving, and interpersonal skills
Professional attitude and ability to maintain composure in urgent or confrontational situations
Excellent organization and time management skills
Team player attitude
Ability to develop and retain professional relationships with on-site hospital staff
Experience using Epic Software (a plus)
What You Shall ReceiveHMO coverage with two free dependents upon regularization
VL/SL credits upon regularization
Friendly and supportive work culture
13th-month pay and other Philippine-government-mandated benefits
Non-taxable allowances
Pay increases, performance bonuses, birthday gifts, and many more
Transportation allowance
What You Should ConsiderFull-time position
Monday to Friday, night shift
On-site work setup
Why Join Our CompanyYou look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.
