A brief background about our company...
Yngen Datacom Corp specializes in data annotation, analysis, IT development, process automation, travel, and financial customer care.
Founded in November 2016, we started with 12 Full-Time Employees and exponentially increased to hundreds in just a couple of years.
This rapid growth is the result of strict adherence to industry best practices and utmost professionalism.
As we are pioneering the BPO industry, we intend to create 10,000 jobs within the next three years.
The BPO building and IT park of Yngen Datacom Corp. will house foreign partners and will generate more jobs for the people in the City of San Pedro which is just approximately 6 to 16kms away from the Business Districts in Metro Manila.
Yngen Datacom Corp. also partners with companies abroad to bring a different brand of BPO to the country.
- ______________
- Support our B2B customers in their Business Travels
- **Support and respond to customers in a wide variety of queries (basic to advanced)**.
- Ensures that there is a thorough understanding of customer queries and issues.
- Liaise with suppliers and partners to resolve booking issues
- Keep high satisfaction standards and exceed customer expectations as much as possible when managing bookings, queries, and requests
- Addressing, preempting, and solving problems - You are an owner and anticipate issues before they come your way!
- Help define and establish best practices together with the rest of the team in sales, operations, and customer care
- Stay up-to-date with new features and product launches in TravelPerk - there are lots so be prepared for some serious innovation!
**Qualifications**:
- Customer service background in Hospitality - hotels, travel agencies, airlines, offices
- at least 3-year of experience in a similar position
- Excellent communication skills in Business English, spoken and written
- Proven experience going above and beyond to provide an amazing service that helps customers, ideally within a client-facing role
**Benefits**:
Employer's share on SSS, Philhealth, HDMF
13th-month pay
Performance Bonus
Internet Allowance
HMO upon regularization
Merit Increase
Paid Training
Career Growth and Development Opportunities
Employee Engagement Events
Why Join Us?
Not only do we offer a competitive salary, but also we generally care about our employees and it is important that they feel appreciated.
The well-being of our teams is key to our success and in practice, this means that our employees receive great benefits!
**Job Types**: Full-time, Permanent
**Salary**: Php20,000.00 - Php25,000.00 per month
**Benefits**:
- On-site parking
- Paid training
- Pay raise
Schedule:
- 8 hour shift
- Shift system
Supplemental pay types:
- 13th month salary
- Performance bonus
Ability to commute/relocate:
- San Pedro, Laguna: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
**Language**:
- English (preferred)
Shift availability:
- Night Shift (preferred)
- Overnight Shift (preferred)