Voice/ Non-Voice: Voice
Shift: Eastern shift
Qualification: Bachelor's degree, or equivalent.
Experience: Minimum of 12 years of diverse experience in scalable operations and sales environments, ideally with experience in managing internal and external (3rd party Vendor partners) stakeholders to drive results. 12+ years of experience in operations. 8+ years of people management experience, including managing leaders, and a strong desire to develop team members. Executive leader with experience and passion for managing large and diverse teams across multiple sites in a fast-paced environment, able to deal with rapid change and ambiguity. Strategic thinker with strong analytical and problem-solving skills. Empathy for the Client community and passion to create an exceptional experience and provide outstanding support. Excited to be part of a global operations team, design and implement industry-leading business operations, tackle and solve complex problems, and develop account leaders. Adaptable and energized by a fast-paced environment. Bachelor's degree required; Master's degree preferred. Essential Hiring Skills: Dynamic leader with experience and passion for managing large and diverse teams across multiple sites in a fast-paced environment, able to deal with rapid change and ambiguity. Strategic thinker with strong analytical and problem-solving skills. Empathy for the Client community and passion to create an exceptional experience and provide outstanding support. Excited to be part of a global operations team, design effective business operations, tackle complex problems, and develop individual team members. Adaptable and energized by a fast-paced environment. Responsibilities: Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development). Manage the day-to-day operations in accordance with requirements and SLAs set out in this SOW. Prompt identification and resolution of Service delivery issues including implementation of preventative measures. Transition management during set up phase or expansion phases. Establish the Vendor infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities, and communication resources. Install all Service delivery processes and Service Level reporting mechanisms. Provide exceptional people management, mentorship, and career development to members of your team, including managers and Agents, achieve low attrition levels and high employee engagement. Drive Operations teams to deliver continuous improvement and productivity/quality gains. Flag and escalate business risks timely to Client. Job Types: Full-time, Permanent
Pay: Php250,000.00 - Php300,000.00 per month
Benefits: Opportunities for promotion Promotion to permanent employee Schedule: 8 hour shift Evening shift Supplemental Pay: 13th month salary Performance bonus
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