Booking Support Agent

Duties and Responsibilities:

- Acquires, maintains, and expands knowledge of relevant product offerings, current support policies, and methods of support delivery, to quickly provide complete solutions
- Delivers at high performance level of response and resolution time, first-call-resolution and customer satisfaction
- Available 24X7 based on rotation for customers calls

Prerequisite Skills
- Ability to work in a dynamic and challenging environment
- Team player
- Excellent multi-tasking skills
- Amenable to working on shifting schedules
- Willing to work onsite
- Fast learning curve with new technologies, products, processes
- Excellent English oral and written communication skills
- Ability to convey a positive and professional image to customers and employees
- Maintains composure in high pressure situations

**Job Types**: Full-time, Permanent

**Salary**: From Php30,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Paid training

Schedule:

- 8 hour shift