About the Client: Their innovative layby model allows you to explore the world debtfree. With the freedom to lock in great travel deals today using just a small deposit and paying the remainder in up to 26 weekly payments they empower you to travel on your terms.
Role Responsibility: This role is part of Pay Later Travels Booking Management Team. The Booking Management Team is responsible for managing any changes to customers bookings.
Key Responsibilities will include: Takes inbound/ outbound call chats and emails.
Update and maintain complex cancellation and change queues.
This involves communicating with passengers change/cancel fees along with actioning required changes/cancellations.
Monitoring airline initiated schedule changes (via SABRE queues) and communicating these changes to customers
At times checking the imminent departure queues Skills Required: Strong GDS skills (has strong past experience with Sabre)
Highlevel customer service orientation and decisionmaking skills
Strong interpersonal and communication skills both oral and written
Proficiency in computer skills including Microsoft Outlook Microsoft Office programs and Pipedrive
Highly selfmotivated and ambitious in achieving goals.
Fast learner who always strives to deliver above and beyond the companys expectations
Confident with the ability to prioritize and meet deadlines while working under pressure
Flexibility with shifting schedules
Requirements Bachelor s Degree or at least 3 years of working experience.
Past Experience Experience in customer service
CRS/GDS background is a must (native Sabre or Amadeus)
At least 3 years SABRE GDS experience.
Experience in the travel industry specifically
Expert with International reservations
Experience with ticket issuance change cancellations and airline schedule changes (individual will need to perform all of these tasks)
Work Schedule: Shifting Schedule. RD not fixed.
Important note: Takes inbound/ outbound call chats and email.
Shifting Schedule. Benefits WHAT WE OFFER: Great Place to WorkCertified Company
Premium HMO
Holistic employee experience
Workfromhome and hybrid work setup
Rewards and incentives
Monthly engagement activities
Career advancement opportunities
Paid referral program
Bachelor s Degree or at least 3 years of working experience. Experience in customer service CRS/GDS background is a must (native Sabre or Amadeus) At least 3 years SABRE GDS experience. Experience in the travel industry, specifically Expert with International reservations Experience with ticket issuance, change, cancellations, and airline schedule changes (individual will need to perform all of these tasks) Work Schedule: Shifting Schedule. RD is not fixed. Important note: Takes inbound/ outbound call, chats, and email. Shifting Schedule.
