About the Role: We are looking for a Billing Support Specialist to contribute to PriceLabs' ambitious plans. You'll have the opportunity to not only roll up your sleeves to get the work done and but also equally contribute to building processes necessary for scaling.
Key responsibilities: Process discounts on refunds for customers. Respond to customer queries related to refunds or billing. Revenue share calculations. Calculate revenue share for partners and affiliates. Maintain proper trail of Revenue share payments. About You: 2+ years of experience in billing, and customer support. Strong excel skills Strong written and communication skills Experience working with technology startups is an advantage Team player and self-starter About PriceLabs: PriceLabs is a revenue management solution for the short-term rental and hospitality industry, founded in 2014 and headquartered in Chicago, IL. Our platform helps individual hosts and hospitality professionals optimize their pricing and revenue management, adapting to changing market trends and occupancy levels.
With dynamic pricing, automation rules, and customizations, we manage pricing and minimum-stay restrictions for any portfolio size, with prices automatically uploaded to preferred channels.
Every day, we price over 300,000+ listings globally across 135+ countries, offering world-class tools like the Base Price Help and Minimum Stay Recommendation Engine.
Our customer base grew 10x since 2019 and in 2022: Our team grew 3x We raised $30 million in funding from Summit Partners We joined hands with Rental Scale-Up to deliver in-depth market insights and actionable news to hosts & property managers We continue to grow exponentially backed by a strong team to take us to the next level. This role is for someone based in India.
Why join PriceLabs? We are a remote-first organization and accept work from home as the norm. Work with an industry-leading product that has thousands of customers worldwide, and our customers love the product! (NPS in the 70s, Customer reviews here ) Work with a global team (8 countries and counting) of passionate individuals that accept open communication, empowerment, and a shared focus on customer success. We are a freemium product, so marketing leads the charge on customer acquisition. PriceLabs is an equal opportunity employer. We are committed to providing equal opportunity in all aspects of employment. We do not discriminate based on race, colour, religious creed, national origin, ancestry, sex, age, veteran status, marital status or physical challenges.
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