BILLING AND COLLECTIONS SUPERVISOR Deep Sentinel is producing a security system powered by deep learning that can evaluate threats on a property. The system is designed to consume video streams and other contextual information to analyze threats facing a home. The service creates an intelligent surveillance zone out to the perimeter of a property. We can identify potential threats in under 30 seconds & call the police. Visit our website to learn more: Deep Sentinel Website. About the Role: Reporting to the Controller, Deep Sentinel is looking for a Billing and Collections Supervisor to join the team. In this role you will own and manage the subscription management, billing, and collections of our customers. Responsibilities: Management of Customer Service & Collections Representative team, including reviews and HR policy adherence. Provide weekly collection updates to the Controller Collect on past due customer balances via email/phone Monitor outstanding account balances; determine next steps in the collection process Record accurate and detailed notes regarding collection efforts on past due accounts Track, research and resolve discrepancies/disputes with client accounts Provide invoice copies, credit memos and/or statements as needed Manage and train team members; share knowledge freely Assist Controller as needed Education and Experience Requirements: Bachelor's Degree; College graduate of any 4-year course At least 5 years billing & collections experience with a background in customer service At least 1-2 years team management experience Prior experience with Shopify, Chargebee, and Hubspot (or similar CRM) is a plus Experience managing large volume of transactions/subscriptions is an advantage Results-oriented and data-driven personality Experience working with technology organizations Excellent written and verbal communication skills for conveying technical billing and collections concepts clearly and concisely Familiarity with US culture Hands-on and ownership attitude Work Arrangement: Primarily work from home, hybrid set up for townhalls and company events Follows US time zone Earn as much as Php 78,000 monthly gross salary All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected by law. Genfinity as an Equal Opportunity Employer, believes in each person's potential, and we'll help you achieve yours. All information will be kept confidential according to EEO guidelines. Powered by JazzHR