Billing And Collection Staff

Keep track of outstanding debts and overdue accounts.
Reach out to customers with overdue payments to arrange debt payoffs or negotiate payment plans.
Document all contacts and attempted contacts with delinquent account customers, as well as any payments collected.
Address and resolve billing and customer credit issues.
Submit regular reports on the status of unpaid accounts and any repayment progress.
Handle payments and refunds, ensuring accurate and timely processing.
Ensure all collection activities comply with relevant laws and regulations.