Bilingual Portuguese Speakers

Responsibilities

Manage amounts of outbound calls in a timely manner
Follow communication scripts when handling different topics
Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage with customers
Meet personal qualitative and quantitative targets

Qualifications

Previous experience in a customer support or sales role preferred but not required
Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality types
Ability to multitask, set priorities and manage time effectively