Bilingual Mandarin

Customer Support in online gaming

-involves assisting players with inquiries, resolving issues and providing a positive experience, ensuring that gamers enjoy a smooth and enjoyable time on the platform.
In this role you could:
answer customers questions with a professional and friendly service via live chat, telephone and email
fix all customer queries and questions in a timely manner
talk to other departments within the company to solve customer queries
handle complaints or pass them to a supervisor
add customer information onto a computer
remain up to date with industry rules and procedures

You'll need:

customer service skills
to be thorough and pay attention to detail
the ability to work well with others
sensitivity and understanding
patience and the ability to remain calm in stressful situations
the ability to accept criticism and work well under pressure
excellent verbal communication skills
active listening skills
to be able to use a computer and the main software packages competently