Bilingual Japanese Speakers

Responsibilities
Manage amounts of outbound calls in a timely mannerFollow communication scripts when handling different topicsIdentify customers' needs, clarify information, research every issue and provide solutions and/or alternativesSeize opportunities to upsell products when they ariseBuild sustainable relationships and engage with customersMeet personal qualitative and quantitative targets
Qualifications
Previous experience in a customer support or sales role preferred but not requiredStrong phone and verbal communication skills along with active listeningCustomer focus and adaptability to different personality typesAbility to multitask, set priorities and manage time effectively