Bilingual Japanese Helpdesk Officer

Come & build your FUTURE with us...

Where "Everything is built on the foundation of trust"

**QUALIFICATIONS**:

- A graduate of BS Information Technology or any 4-year related courses
- Certified Japanese Language Proficiency Test (JLPT) N3 & N2 passer
- Substantial work experience as Japanese Translator and Customer Service
- Keen to details (can read and write Japanese and use translation tools)
- Excellent verbal and written communication, interpersonal, organization, and multi-tasking skills
- Proficient in using Gmail and Google Workspace tools

**RESPONSIBILITIES**:

- Record details of inquiries as tickets and ensure the information is reflected in the system
- Translate inquiries from Japanese to English and vice versa, and escalate as needed
- Maintain the knowledge base and keep it organized for future use
- Create reports on weekly/monthly help desk performance
- Analyze relevant data and initiate process improvements in problem areas

**Benefits**:

- Free parking
- Health insurance
- Life insurance
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental Pay:

- 13th month salary
- Overtime pay

Application Question(s):

- Notice of employment

**Education**:

- Bachelor's (preferred)

**Experience**:

- Japanese Translator & Customer Service: 1 year (preferred)
- Technical Reporting and Analysis: 1 year (preferred)

License/Certification:

- JLPT N3 or N2 (preferred)