Bilingual French Team Lead - Pioneer Team

Be a Bilingual French Technical Support Executive for our #iopexhappy@work team. Join iOPEX Technologies now!

Job Description:

Roles & Responsibilities:

Experienced in Supporting Electronic Vehicle or Similar Charging Station Companies
Troubleshoot technical issues that customers face in an EV charging ecosystem
Handle customer issues via phone / tickets
Triage issues to Level-2 and other internal teams across global locations
Provide active updates to the customer until the issue has been resolved
Accurately document tickets in-line with process requirements
Requirements:

Minimum 1 year experience in Team Lead
Minimum 1 year experience in providing voice support in French language for international customers in a technical process
Excellent fluency in French language is a must
Well versed in computer systems and mobile apps, troubleshooting devices in a home network environment
Good understanding of customer service processes, tools and best practices with a strong customer-centric focus
Ability to multi-task (Speak to customers on phone and type case notes in concurrence)
Excellent oral and written communication skills in French language is a must
Should be willing to work onsite on a night/shifting schedule in BGC, Taguig
Other Details:

Schedule: Shifting
Language: French and English
Work set up: Onsite
Salary Range: Your current and expected salary, as well as your interview with the hiring managers will be considered for the offer
What's in it for you?

Our people enjoy some amazing perks, check out a few below:

Competitive salary package
Exciting employee engagement activities
Learning sessions every week
Fast career growth
Accessible location
HMO
Direct Hiring
OT/Holiday pay
Leave credits
Leave conversions
Night differential
Uncapped annual appraisal
2 days off
And most importantly, you'll be part of a growing company with dynamic and engaging team.

Interested? Here are ways to reach us:

Send a message to (917) (824) (6345) (Yana)
bit.ly/iopexbilingualhiring2024 | forms.gle/Ct68QApeStLXv3r2A
Walk in and look for Yana - our office is located in SIX/NEO (previously Net Lima) 12th Floor 26th street 5th avenue BGC, Taguig