We're obsessed with growth. From enabling companies to flourish, to helping careers bloom.
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
We're obsessed with growth. From enabling companies to flourish, to helping careers bloom.
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
What does a day in the life as a Bilingual Customer Service Representative look like? Responds promptly and professionally to complex customer inquiries via phone, email, or chat Provides in-depth information about products and services to customers Resolves complex customer issues in a timely and efficient manner Follows up with customers to ensure that their issues have been resolved to their satisfaction Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules Collaborates with other departments as needed to resolve customer issues Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times Adheres to company policies and procedures Meets or exceeds performance targets for related KPI's Performs other duties as assigned What are the required qualifications for a Bilingual Customer Service Representative? Associate or Bachelor's college degree or equivalent business experience. At least 6 months of previous customer service/support experience, preferably in a call center environment. Excellent written and oral communication skills in English. Proficient in MANDARIN - verbal and written Proficient in using computers and various software application Has a team player mindset with innovative ideas and strong attention to detail. Competitive Language Premium Awaits!
Ninja Perks and Benefits ? Competitive compensation ? Adherence to government-mandated benefits ? Retirement Savings Program with Company Matching ? Life Insurance ? HMO on day 1 ? Paid time off, birthday leave ? Bonus and incentive plans ? Opportunities for skills training and personal and professional development ? Employee Referral Program Experience infinite fun so you can have infinite growth . Discover a better way to grow at SupportNinja! Are you ready?
Disclaimer: The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post-holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
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