Bengali Customer Service Marketing & Sales

JOB TYPE:
On site. Employees will be required to travel abroad. More details about the job and location
will be discussed during the interview.

Benefits: Net Salary: USD 500 per month and USD 550 after probationPaid trainingAccommodation, Transportation, and meals provided20 Days Service Incentive LeaveAir-ticket allowance of USD 800Performance BonusOvertime payHealth Insurance up to USD 500Working Permits and Working Visa are company expensesFlight ticket, working permits and working visa are company expenses AN IDEAL CANDIDATE:
Must be fluent in Bengali, plus intermediate or basic English, spoken and written.
Must have experience in customer service of at least 6 months. Experience in voice accounts/sales is not required but it's a huge plus.
Must possess a positive attitude and can take constructive criticism, be coachable and show willingness to learn.
Must be computer literate, can operate basic MS Office suite and has an acceptable typing speed (35 or above)
Must be a capable multi-tasker and flexible, willing to work in shifting schedules including graveyard shift.

JOB RESPONSIBILITIES AND DUTIES:
Handles customer inquiries through Live Chat, Email, Outbound Call and Telegram in a professional manner.
Assesses customer's issues and takes appropriate actions to ensure that customer's needs are satisfied.
Coordinates with other teams based in different locations that share similar objectives.
Be proactive and take the initiative to explore and learn the products that we offer.
Understands standard operating procedures and delivers service that is according to the quality standards set by the Company.
Escalates system anomalies and general issues faced by customers to the relevant party promptly.
Requests for information at the start and end of the process through Live Chat, outbound calls, emails, and other authorized communication tools such as Telegram.
Follow up on unresolved inquiries through emails or phone calls.
Complete logs, records, and daily shift handover reports.
Performs other functions and special projects as assigned by immediate Supervisor or Senior Agent.