Back Office

Data entry: Entering customer and account data using a keyboard or optical scanner
Data verification: Reviewing, correcting, or reentering data to ensure accuracy
Customer communication: Coordinating with customers online to collect or provide information
Document processing: Reviewing customer and account documents for deficiencies and resolving discrepancies
System testing: Inputting new data to test customer and account system changes and upgrades
Database backup: Completing database backups to secure information
Policy adherence: Following policies and procedures to maintain operations
Customer relationship building: Engaging customers and building sustainable relationships
Order entry: Handling inbound order entry and order status calls
Issue resolution: Identifying customer needs, researching issues, and providing solutions