Azure Cloud Support Analyst

Location: BGC, Taguig (Hybrid, 4x onsite PER MONTH)
Schedule: Rotational Shift

Essential
Previous hands on experience in Azure Cloud Support , Software, Applications or Helpdesk Teams.Experience in supporting Cloud technologies,Excellent communication/organization skills, command of business EnglishExperience of dealing with several different client problems each day, researching to find the answers, communicating directly with the client both verbally and in writing.Experience of reporting technical, functional and operational problems and resolutions to the development team.Experience in working in multiple time-zones/countries and rotating shift systems to align with business demands.Excellent analytical and problem-solving skills in order to identify and respond to unexpected or disruptive eventsMust have hands on working knowledge of Microsoft Office Applications with Excel
Desirable
Strong educational level or Service Management qualificationWorking knowledge of Service Management products like ServiceNowOther non-English languages would be usefulKnowledge of Cloud Computing and an interest in developing knowledge, achieving certification and developing in this field.
Qualifications/Experience that would be advantageous for the position:
Familiarity with ITILv3 or ITIL v4
MS Excel
ServiceNow