Azure And Incident Manager (Hybrid Set-Up)

Qualifications:

4+ years of experience in an L2 or technical leadership role within an e-commerce environment.

Strong proficiency in Microsoft Azure, including services management, monitoring, and issue resolution

Experience with Agile or DevOps methodologies.

Comprehensive understanding of ITIL frameworks and practical experience with incident, problem, and change management processes.

Proven leadership experience, with the ability to guide, mentor, and develop technical teams.

Excellent problem-solving skills, with the ability to manage complex technical challenges under pressure.

Strong communication skills and the ability to collaborate effectively with both technical and non-technical stakeholders.

Familiarity with system monitoring, logging tools, and optimization techniques.

Experience managing multiple priorities and meeting tight deadlines.

Job Description:

Lead and manage a team of L2 engineers, providing technical direction, mentorship, and performance management.

Act as the escalation point for incidents related to e-commerce platforms and core applications.

Coordinate with cross-functional teams, including developers and operations, to troubleshoot and resolve complex application issues.

Ensure that the team follows ITIL processes for incident, problem, and change management.

Drive continuous improvements in application performance, system stability, and service delivery.

Manage team resources, including scheduling and workload distribution, to ensure SLA and KPI targets are met.

Develop and maintain documentation, including troubleshooting guides and knowledge base articles.

Lead root cause analysis efforts for major incidents, identifying and implementing preventive measures.

Oversee the management and optimization of cloud-based applications, with a focus on Microsoft Azure.

Conduct regular performance monitoring and health checks on systems to ensure high availability.